Companion Website to the
Third Edition (2001) and Fourth Edition (forthcoming) of
Reference and Information Services
by Richard E. Bopp and Linda C. Smith
Chapter 11: Organizing and Delivering Reference and Information Services
Chapter Author: Josephine Z. Kibbee
Major changes have been made to this chapter; and we are making available to you in its entirety as a preprint.
The full text of this chapter is available in PDF format at this link. If you do not have the Acrobat reader plugin, you can download it from Adobe.