Companion Website to the
Third Edition (2001) and Fourth Edition (forthcoming) of
Reference and Information Services
by Richard E. Bopp and Linda C. Smith
Richard E. Bopp and Linda C. Smith, Editors
| Table of Contents |
|---|
| 1. History and Varieties of Reference Services |
| David Tyckoson |
| 2. Ethical Aspects of Reference Service |
| Richard E. Rubin |
| 3. The Reference Interview |
| M. Kathleen Kern and Beth S. Woodard |
| 4. Organization of Information and Search Strategies |
| Linda C. Smith |
| 5. Electronic Resources for Reference |
| Kathleen M. Kluegel |
| 6. Understanding Electronic Information Systems for Reference |
| Kathleen M. Kluegel |
| 7. Access-Related Reference Services |
| Lynn Wiley |
| 8. Instruction |
| Lisa Janicke Hinchliffe |
| 9. Reference Service Improvement: Staff Orientation, Training, and Continuing Education |
| Beth S. Woodard |
| 10. Evaluation of Reference Services |
| Jo Bell Whitlatch |
| 11. Organizing and Delivering Reference and Information Services |
| Josephine Z. Kibbee |
| 12. Reference Services for Specific Populations |
| Frances Jacobson Harris |
| 13. Selection and Evaluation of Reference Sources |
| Linda C. Smith |
| 14. Directories |
| Joseph E. Straw |
| 15. Almanacs, Yearbooks, and Handbooks |
| Lori S. Mestre |
| 16. Biographical Sources |
| Jeanne Holba Puacz |
| 17. Dictionaries |
| Stephanie R. Davis-Kahl |
| 18. Encyclopedias |
| Melissa A. Wong |
| 19. Geographical Sources |
| David A. Cobb |
| 20. Bibliographic Sources |
| Carol Bates Penka |
| 21. Indexes and Abstracts |
| Linda C. Smith |
| 22. Government Documents and Statistics Sources |
| Eric Forte and Mary Mallory |
Editors:
Richard E. Bopp, retired, was Associate Professor of Library Administration, University of Illinois, Urbana-Champaign
Linda C. Smith is Professor and Associate Dean, Graduate School of Library and Information Science, University of Illinois, Urbana-Champaign. She received the Isadore Gilbert Mudge-R.R. Bowker Award for distinguished contribution to reference librarianship in 2000 and the Beta Phi Mu Award for distinguished service to education for librarianship in 2004.