Companion Website to the
Third Edition (2001) and Fourth Edition (forthcoming) of
Reference and Information Services
by Richard E. Bopp and Linda C. Smith
Updates to the 3rd Edition
NB: The updates are excerpts from the 4th Edition
Chapter 2. Ethical Aspects of Reference Service
Updates include:
- Digital Reference (new)
- Additional Readings
Chapter 3. The Reference Interview
Updates include:
- Digital Reference (new)
- Additional Readings
Chapter 5. Electronic Resources for Reference
Updates include:
- Expanding Resources (now includes federated searching)
- Additional Readings
Chapter 6. Understanding Electronic Information Systems for Reference
Updates include:
- Internet Solutions (now includes Google and deep web)
- Box 6.6 Flaw or Feature?
- Box 6.7 The Deep Web "By the Numbers"
- Standards
- Additional Readings
Chapter 8. Instruction
Updates include:
- Future Trends and Challenges
- Additional Readings
- Guidelines
Chapter 10. Evaluation of Reference Services
Updates include:
- What to Evaluate
- Boxes
- Additional Readings
Chapter 11. Organizing and Delivering Reference and Information Services
This is among the most rapidly changing and evolving areas of reference; the entire chapter from the 4th edition is presented in PDF format in a prepublication version.