Chat Reference
A Guide to Live Virtual Reference Services
Price: $52.00
ISBN13: 9781591580003
ISBN10: 1591580005
Book code: LU0005
Libraries Unlimited
Paperback
| 240 pages
DOI: 10.1336/1591580005
Publication Date: 07/30/2003
DESCRIPTION
How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration.
REVIEWS
"If you are planning to begin live virtual reference services from scratch, this book is a good starting point."?
"Designed as a guide for individuals thinking about setting up virtual reference services, this book offers much practical advice and information....the book is distinguishable by its readability, clarity, and usefulness. Highly recommended for all libraries, especially academic ones."?
CONTENTS
Preface
Chapter 1: Introduction to Chat and Basic Real-Time Software
Chapter 2: Advanced Real-Time Software
Chapter 3: The Audience for Online Library Assistance in Real-Time
Chapter 4: Selecting Real-Time Software for Your Users and Library
Chapter 5: The Human Element
Chapter 6: Training
Chapter 7: Everyday administration of a Chat Reference service
Chapter 8: Guidelines and Policies for Reference in Real-Time
Chapter 9: The Reference Interview Online
Chapter 10: Promoting Online Real-Time Reference Services
JANA SMITH RONAN is Interactive Reference Coordinator for the George A. Smathers Libraries of the University of Florida, Gainesville.