Reference and Information Services
An Introduction Third Edition
Price: $50.00
ISBN13: 9781563086243
ISBN10: 1563086247
Book code: LU6247
Libraries Unlimited
Paperback
| 617 pages
DOI: 10.1336/1563086247
Publication Date: 12/15/2000
Series: Library and Information Science Text Series
DESCRIPTION
Updated to reflect the latest trends in reference services and the newest sources commonly used for reference work, this long-awaited book offers you a state-of-the-art view of the concepts, theories, and practicalities of reference work today. A host of specialists have contributed to the collection. This new edition includes more detailed discussion of a wider range of reference-related services including interlibrary loan, document delivery, and readers' advisory services. There is also increased attention to ethical issues and a stronger focus on user-centered services, both face-to-face and mediated by technology. In addition, the authors discuss Web sites of significant value to reference services and the impact of the Internet and World Wide Web on reference services. This carefully designed and readable text explains the essential theory and provides the practical knowledge necessary for an initial reference course. Its broad scope and organizational clarity will benefit students and practitioners.
REVIEWS
"A very good revision of the previous edition. Intended for beginners, this is an excellent survey of the field that a practitioner would find useful."?
"Review of previous edition: Thorough and comprehensive."?
CONTENTS
Preface
Acknowledgments
List of Contributors
Part 1: Concepts and Processes
Chapter 1: History and Varieties of References Services
Chapter 2: The Reference Interview
Chapter 3: Bibliographic Control, Organization of Information, and Search Strategies
Chapter 4: Introduction to Electronic Reference Services
Chapter 5: Trends in Electronic Reference Services Opportunities and Challenges
Chapter 6: Instruction as a Reference Service
Chapter 7: Reference Staff Training and Development
Chapter 8: Evaluation of Reference Services
Chapter 9: Organization and Management of Refrence and Information Services
Chapter 10: A Philosophy of Service
Chapter 11: Reference Services for Specific Populations
Part II: Information Sources and Their Use
Chapter 12: Selection and Evaluation of Reference Sources
Chapter 13: Directories
Chapter 14: Almanacs, Yearbooks, and Handbooks
Chapter 15: Biographical Sources
Chapter 16: Dictionaries
Chapter 17: Encyclopedias
Chapter 18: Geographical Sources
Chapter 19: Bibliographies and Library Catalogs
Chapter 20: Indexes and Abstracts
Chapter 21: Government Documents and Statistics Sources
RICHARD E. BOPP, retired, was Associate Professor of Library Administration, University of Illinois, UrbanaChampaign.
LINDA C. SMITH is Professor and Associate Dean, Graduate School of Library and Information Science, University of Illinois, UrbanaChampaign. She serves on the editorial board of Library Quarterly. She received the Isadore Gilbert MudgeR. R. Bowker Award for distinguished contribution to reference librarianship and was named a Distinguished Teacher/Scholar. She is also the 2004 recipient of the Beta Phi Mu Award for distinguished service to education for librarianship.